Dispensing Prescription Medicines

Just bring in your prescription provided by your doctor, dentist, specialist or midwife. We will then accurately and efficiently dispense your prescription and provide advice about the medicines that you have been prescribed. We can also give you a MEDINFO leaflet to take away with you, about your medicines.

We maintain a confidential medication profile for each client, keeping a list of all medicines that have been prescribed. For your safety, we have an obligation to report any significant findings about your medicine to your prescriber – your doctor, dentist, specialist or midwife – that wrote the prescription. This is always done in a confidential manner.

Information provided at the time of dispensing will include:

  • Directions for the safe and effective use of your medicine
  • The expected outcome of therapy (what results to expect from taking your medicine)
  • What side effects may occur and what you should do if you experience any side effects.
  • How your medicine should be stored.
  • How to safely dispose of any unused medicines

If you wish to ask for further information about your medicines, please don’t hesitate to do so and a private consulting area is available if required.

With each prescription you will receive a receipt that details the total cost you will pay, and the cost paid by the District Health Board (DHB). We will make sure you are told about any charges additional to those agreed in our contract.

Our Medicine Sachet System can be provided to help with compliance and managing your medications. A small fee applies to this service.

Our pharmacists are happy to answer any query on medications and minor ailments either in person or on the phone. The names of the pharmacist(s) on duty will be displayed clearly at the pharmacy at all times.