Vivian Pharmacy
Vivian Pharmacy

Survey

This CLIENT QUESTIONAIRE is targeted at customers that have visited Vivian Parmacy recently. All information collected by Vivian Pharmacy about a customer is kept confidential & only used for maintaining customer service and satisfaction.

Client Questionnaire

1) Is this your first visit to Vivian Pharmacy?


2) If NO, on average, how often have you visited us in the last 12 months?


3) Did you find the pharmacy easy enough?

Comment

4) Did you manage to find a carpark?

Comment

5) Were you served promptly on entering the pharmacy?

Comment

6) Were the staff friendly and professional?

Comment

7) Were you satisfied with the time that it took to complete the service?

Comment

8) Were there any problems?

Comment

9) Did you purchase any other item besides your prescription?

Comment

10) Does the range of over-the-counter products seem adequate?

Comment

On a scale of 1-5, please rate the pharmacy and staff, whereby 1 is the worst you have come accross and 5 is pretty awesome

11) Pharmacy Appearance


12) Tidiness


13) Staff Appearance


14) Staff Friendliness/Manner


15) Advice Given


16) Time Taken for Service


17) Hours Open


18) Convenience


19) Parking


20) Product Knowledge


21) Did you know that we offer a free delivery service in New Plymouth and Bell Block every day except weekends and public holidays?


22) Did you know that we are open every day?


Finally, a couple of questions about you.

23) Gender


24) Year of Birth


25) Please complete this sentence: "I go to Vivian Pharmacy because ... "

Answer

Thank you for taking the time to complete this survey. If you have any suggestions on how we can improve our service, please list them here:


Are you human? Please complete the sum