This CLIENT QUESTIONAIRE is targeted at customers that have visited Vivian Parmacy recently. All information collected by Vivian Pharmacy about a customer is kept confidential & only used for maintaining customer service and satisfaction.

Is this your first visit to Vivian Pharmacy?
If NO, on average, how often have you visited us in the last 12 months?
Did you find the pharmacy easy enough?
Did you manage to find a carpark?
Were you served promptly on entering the pharmacy?
Were the staff friendly and professional?
Were you satisfied with the time that it took to complete the service?
Were there any problems?
Did you purchase any other item besides your prescription?
Does the range of over-the-counter products seem adequate?
On a scale of 1-5, please rate the pharmacy and staff, whereby 1 is the worst you have come across and 5 is pretty awesome Pharmacy Appearance
Staff Appearance
Staff Friendliness/Manner
Advice Given
Time Taken for Service
Hours Open
Product Knowledge
Did you know that we offer a free delivery service in New Plymouth and Bell Block every day except weekends and public holidays?
Did you know that we are open every day?
Finally, a couple of questions about you. Gender
Year of Birth
Please complete this sentence: "I go to Vivian Pharmacy because ... "
Thank you for taking the time to complete this survey. If you have any suggestions on how we can improve our service, please list them here: