Services

Our pharmacy service includes professional advice and counselling to you about your medicines.

Southern Cross Health Society Easy-claim

At Vivian Pharmacy, You can use your Member card as part of the new Southern Cross Health Society Easy-claim ("Easy - claim") process.

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Pharmacy Payment Plans

At Vivian Pharmacy, we want to provide you with the opportunity to put away a little as $2.00 per week so that you will have money availiable at our Pharmacy when you require an unexpected perscription or pharmacy purchase.

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Dispensing Prescription Medicines

Just bring in your prescription provided by your doctor, dentist, specialist or midwife. We will then accurately and efficiently dispense your prescription and provide advice about the medicines that you have been prescribed. We can also give you a MEDINFO leaflet to take away with you, about your medicines.

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TXT a Prescription Order

We are now able to txt you on your mobile phone to let you know an item you have ordered is in stock or your prescription is ready to be picked up.

Waiting Times

We encourage our customers to wait for their prescriptions, as it will generally only take a few minutes. If we do not have your medicine in stock, or we are unable to supply the full amount at the time of original dispensing, we will make suitable arrangements to ensure you get your medication as soon as possible.

Repeat Prescriptions

If you are entitled to a repeat on your prescription we will only dispense this on your request, provided this is before the final date on the label. You can call in, phone or fax us to let us know when you need a repeat and we will do it straight away for you to collect or have delivered.

Prescription Records

We maintain a record of the prescription items that have been dispensed to you by us. Details are kept on our computer, which includes items paid for by your family (Adult partners and children aged 18 years and under).

Your Safety

We have written and implemented policies for security and take all reasonable steps to ensure the safety of our employees and customers.

Medicine Delivery

We would like to make you aware of some updates to our delivery scheme, which have come into effect in May 2016:

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After Hours Fee

An after hours fee of $2 per person for your prescription applies from 1pm on Saturday, all day Sunday and Public Holidays.

Drug Information

We have a large number of reference books and access to the Internet and Drug Information Services to answer any query you have.

Charges

We charge you the correct co-payment level (prescription tax) and these charges are set down by the government. Please ensure we have your correct card details. You have a right to ask us about the cost of your medicine, if you do not understand how we calculated the final cost.

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